Return Policy
We value your satisfaction and strive to ensure that you are completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process easy and convenient.
Eligibility for Returns
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Time frame: Items can be returned within 30 days of purchase.
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Condition: Products must be unused, in their original packaging, and in the same condition as received.
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Proof of Purchase: A valid order number or proof of purchase is required for all returns.
Return Process:
Step 1.) Start a Return: Contact our customer service email on our contact us page to start the return process. You can reach us by text, call, or email. Please leave a 24hr response window for email and calls.
Step 2.) Prepare Your Package: Ensure the item is securely packaged in its original packaging or similar protective packaging.
Step 3.) Shipping: The return address will be provided once the return has been approved. The buyer is responsible for return shipping cost, unless the item was defective or damaged.
Step 4.) Inspection and Refund: Once we receive your returned item, we will inspect it. If the item meets our return criteria, a refund will be processed to your original payment method within 7-10 business days.
*Partial Refunds: In certain situations, partial refunds may be granted (e.g., items not in original condition/used).*
Defective or Damaged Items:
We offer exchanges of defective or damaged items. If you need to exchange an item, please contact our customer service email on our Contact Us page. We will guide you through the process and help ensure you receive a replacement promptly.